Dr. Martens no longer offer a lifetime warranty on their shoes after discontinuing the "For Life" collection in March 2018. However, customers can return defective shoes within one month of purchase.
Product Care and Longevity
Dr. Martens boots, made from high-quality leather or vegan materials, can last a lifetime with proper care and maintenance. The durability of Doc Martens shoes makes them one of the most long-lasting options in the market.
Return Policy
Customers can return new and unused Doc Martens for a full refund within 60 days of purchase. After 60 days, exchanges or store credit may be offered instead. Refunds are processed within 2-3 business days via the original payment method.
Care Tips for Doc Martens
- Softening your Docs is crucial for breaking them in without causing discomfort.
- Ensure the boots are the right size to avoid persistent foot pain during the break-in period.
Maintenance and Repairs
Doc Martens are highly water-resistant, making them suitable for light wet conditions. The break-in period typically takes 3-6 weeks but can be accelerated using certain techniques.
Return and Exchange Information
If you experience defects with your Dr. Martens product, you can return it to the original retailer for assistance. If that’s not possible, Dr. Martens may provide direct service for the item.
Customer Experience with "For Life" Collection
Customers who purchased Doc Martens’ ‘For Life’ collection before April 2018 were entitled to a lifetime warranty. Claims for defective shoes under this warranty process were resolved promptly, often resulting in replacement shoes.