Does Etsy Cover Stolen Packages?

Buying online from Etsy can have risks if your neighborhood has package thieves. Etsy sellers send packages through various shipping services. Once sent, sellers aren’t responsible for delivery. If an Etsy package is stolen, contact the seller. They may offer a replacement or refund based on policies.
Liability for Lost Packages
- Etsy doesn’t hold sellers responsible for lost mail. Consider sending replacements or refunds, which builds customer satisfaction. Add shipping insurance through Etsy when buying postage. File claims with tracking numbers and other evidence. If insured, get refunds from the courier. Etsy covers buyer refunds up to $250 USD for "qualified orders" through its Purchase Protection program. This adds assurance for buyers. However, Etsy isn’t immune to increasingly common scams.
Etsy Refund Process
- If a package is lost, contact the seller to inform them and request a refund or replacement. The seller will then contact the shipping carrier for a lost package investigation. Once deemed lost, the seller and/or carrier will usually provide a refund.

The Purchase Protection Program for Etsy sellers refunds lost packages, claims of “not as described,” and a limited number of damaged packages per year. Refunds come from the assigned fund to protect sellers from financial liability and ensure buyers receive refunds for lost items.
Etsy allows refunds within 180 days of the transaction. If more time passes, negotiate a refund with the seller off the platform. Refunds are issued in the original form of payment or Etsy credit. Shipping refunds are only issued in Etsy credit if administered by the company.

To keep transactions secure, Etsy provides its own payment system for protection and intervention in disputes. Combating Etsy scams requires efforts from both Etsy and its user community.
Recognize and avoid Etsy scams by reviewing sellers’ sales history, reviews, and ratings to evaluate credibility, reducing the chances of falling victim to scams.