In most cases, the shipping carriers are responsible when they take control of cargo from the seller. The buyer takes responsibility when it signs off on the shipment after delivery. As a seller, you should work with your shipping partners to process refunds more smoothly.
Research to understand the specific shipping liability requirements for your particular shipment to ensure you are properly protected.
Priority Services and Cargo Insurance
If your parcel needs to reach your recipient urgently, you can upgrade to priority services. DHL Cargo Insurance provides full coverage in case of an incident for the full value of goods plus proportional transportation costs.
Handling Damaged Goods in Transit
The most common reasons for damaged freight in transit are: Poor Packaging, Incorrect Shipping Mode, Drops and Impacts, Cargo Loss or Theft. Shippers can minimize cargo theft by contracting with reputable carriers.
Liability and Damage Claims
Who is liable if goods are damaged in transit? In common-law jurisdictions, the shipper is liable to the carrier for all damage caused unless declared at the time of delivery.
Dealing with Damaged Goods
If a customer claims the product they received through shipping is damaged or defective, the seller must apologize and handle the issue promptly.
Refusing Delivery of Damaged Goods
While refusing damaged goods may seem like the obvious answer, it is essential to accept them and document the damage upon delivery.
As a consumer, if you receive damaged goods, the Consumer Rights Act 2015 places responsibility on the retailer to rectify the situation. It is crucial to complain to the retailer if goods are damaged, regardless of the party at fault.
For both sellers and buyers, it is vital to understand rights and obligations in the event of loss or damage during transport. Proper packaging, regulatory compliance, and clear communication can help prevent and resolve issues effectively.