First, determine your objective. Register your company and obtain an OSP license. Consider location factors such as professionals, infrastructure, and tax incentives in cities like Bangalore, Mumbai, and Hyderabad. Use websites to register, bid on projects, and contact call center outsourcing businesses.
Fill out an Application for OSP license with necessary documents like certificate of incorporation and registration fee. Set up IT and non-IT infrastructure. Choose the type of call center (inbound, outbound, telemarketing, web-enabled). Visit SARALSANCHAR website and fill Form1 with service information.
- Determine objectives, set budget, decide call center type, create team, and train agents and supervisors.
- Popular call center locations include Delhi, Mumbai, Bangalore, and Hyderabad due to infrastructure and talent availability.
To operate legally, you need a DOT OSP license. Follow the registration process through the respective Telecom Enforcement, Resource, and Monitoring (TERM) Cells. Types of licenses include International, Domestic, and a combination of both.
The process includes creating an account on the DOT website, obtaining various licenses/registrations, and ensuring compliance with regulations.osp