Call center jobs require working between 30-40 hours per week. Flexible shifts are available. The workday of a call center agent is often hectic. Agents must be flexible to handle unexpected obstacles. Customers expect call center agents to ensure high customer satisfaction.
An agent is a person who handles incoming or outgoing calls. Other names are customer service representative, contact center agent, telephone sales representative, attendant, associate, operator, account executive or team member.
Responsibilities
- Obtaining client information by answering calls
- Interviewing clients
- Verifying information
Working hours in call centers refer to when agents provide customer support. Hours vary depending on factors like location. Overtime pay allows staff to work extra hours as needed.
Qualifications
Call center jobs usually do not require specific education. Minimum is a bachelor’s degree or high school certificate. Experience in communications or sales and marketing is advantageous.