Retailers must clearly post refund policies. If not posted, buyers may return purchases for refunds within 20 days from purchase, for a cash refund or a credit. If the store doesn’t post any return policy, the law requires the store to accept returns within 30 days of purchase.
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What do you do if a store won’t give you a refund? If you contact the seller and explain why you think you should get a refund, they may act in good faith and give you your money back.
According to federal law, stores don’t have to provide refunds unless goods are defective. The Federal Trade Commission (FTC) sues false advertising and provides some refunds. FTC Cooling-Off Rule applies to door-to-door sales only.
Businesses should provide purchase proof like receipts for goods sold. Businesses are not obligated to offer refunds for buyer’s remorse, but they can choose to provide these refunds as good business practice, which creates loyal customers.
If asking the merchant for a refund didn’t work, request a chargeback with your credit card issuer. You may submit a dispute directly through your card issuer’s app. If you can’t get support from the retailer, you can file a complaint or contact the Consumer Ombudsman.
Do I have the right to refuse a refund? Look for a return policy sign in the store! Under California law, stores are free to set their own policies, including refusing to issue refunds, as long as they are posted conspicuously at the store or on the order form.
However, you must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel and they return the goods within another 14 days. You must refund the customer within 14 days of receiving the goods back.
From 1 October 2015, under the Consumer Rights Act, you have the right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund within 30 days from the date of purchase.
Knowing your consumer rights can make the difference between getting a refund or being out of pocket. We explain what you need to know and how to get a refund on almost anything. If you don’t receive the goods or services you paid for, you should be entitled to a refund. And under the FTC’s “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.