BBB Dispute Resolution Process
The BBB Dispute Resolution Counsellor assists both parties to reach a mutually acceptable resolution as a neutral third party.
BBB Accreditation
Accreditation by BBB signifies that a business meets certain standards including a commitment to resolve consumer complaints in good faith.
Value of Filing a BBB Complaint
Filing a complaint with BBB is a free and quick way to potentially resolve disputes, but BBB cannot compel businesses to comply.
What Happens When Your Business is Reported to BBB
- Complaint is opened and reviewed by BBB
- BBB aims to process the complaint within 48 hours
- Consumer is notified of the business response and asked to reply within 5 days
- BBB does not make decisions but may facilitate mediation for dispute resolution
BBB Procedures for Complaints and Ratings
- Local BBBs handle consumer complaints against businesses following specific procedures
- BBB maintains complaint records for three years and considers company size and volume in ratings
- BBB is a nonprofit organization focusing on rating businesses and charities