How Many People Steal From Self-checkout? Self-Checkout Theft Trends

Self-checkout theft cost the retail industry $1.6 billion in 2015.
When Voucher Codes Pro surveyed 2,634 people, nearly 20 percent admitted to having stolen at the self-checkout in the past.
More than half of those people said they gamed the system because detection by store security was unlikely.
Gen Z was the most sticky-fingered generation surveyed, shoplifting at twice the rate of the overall group.
Individuals with household incomes over $100,000 per year were the most likely to steal from self-checkout compared with lower income brackets.

"We believe technology can have a meaningful impact on reducing theft," Grabango CEO Will Glazer told The Street.

One study revealed that about 6.7% of orders had some items that went unscanned at the self-checkout kiosks – far higher than the typical 0.3% shrink rate for a fully-staffed checkout.
Experts say that self-checkouts contribute to higher product losses from errors and intentional shoplifting.

I talked to Terrence Schulman, an author, therapist, and lawyer to find out why wealthier people might be so tempted by self-checkout.

Self-checkout theft cost the retail industry $1.6 billion in 2015.
When Voucher Codes Pro surveyed 2,634 people, nearly 20 percent admitted to having stolen at the self-checkout in the past.
More than half of those people said they gamed the system because detection by store security was unlikely.

But is the self-checkout finally falling out of favor with retailers?
Managing director Nigel Murray told the BBC the machines were ‘unreliable and impersonal.’
And it appears to be only a matter of time until American chains follow suit as rising theft rates make the services more and more unviable.