Role of a Crew Leader
A crew leader oversees a team’s work. They motivate and mentor team members who work together closely. An effective crew leader demonstrates strong leadership and management skills. They enforce compliance with regulations, handle stressful situations, and achieve excellent customer service. Crew leaders supervise servers, cooks, hosts, and other crew members, educating on proper procedures and ensuring established guidelines on quality and safety are followed.
Team Leaders and Supervisors: Understanding the Differences
Are team leaders considered supervisors?
A team leader guides and mentors a group working together towards a common goal, demonstrates strong leadership and management skills, and ensures guidelines on quality and safety are followed.
The primary difference between team leaders and supervisors is the level of authority. Respected workers with high technical competence often become team leaders, who communicate strategic direction to members. Supervisors, however, develop that direction and oversee operations and make strategic decisions.
While some organizations have unclear lines between these roles, clarification is important for certain tasks. Team leaders empower and facilitate, whereas supervisors manage resources and output.
When to Report to Supervisors
Who is considered your supervisor?
The distinction between team leaders and supervisors is the authority level. Respected workers often become team leaders who empower and facilitate, while supervisors manage resources and output.
If a crew leader witnesses someone not following policies, they should address the situation by talking to the individual privately or informing a supervisor, and documenting the incident.