A café manager oversees daily operations. Main tasks include managing staff, ordering supplies, tracking finances, ensuring cleanliness, resolving issues, and building loyalty.
Key Skills and Collaborations
- Key Skills: leadership, communication, customer-centricity, organization, cafe operations knowledge.
- Works with: baristas, wait staff, vendors, customers.
- Collaborates with: owner or management.
Understanding trends, customer preferences, and local competitors enables good strategy and decisions tailored to market demands.
Roles and Responsibilities
Café managers’ roles and responsibilities can vary depending on the size of their cafés, but usually include:
- Hiring and staff management
- Inventory management and supplier coordination
- Managing finances
- Ensuring excellent customer service
- Developing marketing strategies
- Ensuring compliance with regulations