Telemarketers contact potential clients to sell goods or services. Their duties include tracking customer lists, explaining product benefits, and obtaining payment details. Successful telemarketers have excellent communication abilities to interact with diverse consumers. They use sales techniques to convince prospects to purchase offered items. Most telemarketers work in call centers with other agents. Telesales involves patience, persuasiveness, and friendliness.
Duties and Responsibilities
- Contacting Potential Customers via Phone Calls
- Becoming extremely knowledgeable about the products and services sold
- Asking relevant questions to understand consumer demands
- Contacting former clients for prospective purchases
- Meeting sales quotas
Required Skills
- Conducting sales and marketing calls
- Knowledge of sales techniques
- Making cold calls
- Receiving inbound calls
- Lead generation
Describing Telemarketing on a Resume
When describing telemarketing on a resume, consider highlighting the ability to effectively communicate with customers, the patience and persuasiveness necessary for sales, as well as friendliness and the capability to work well in a team setting at a call center.
Key Points to Include
- Clearly state the primary role of contacting potential and former clients
- Emphasize the knowledge acquired about products and services
- Illustrate the importance of understanding customer demands to meet sales quotas
- Showcase skills related to conducting both outbound and inbound marketing calls