Crew Leaders are responsible for leading a team of workers. Their role includes motivating the team, managing their activities, and ensuring that tasks are completed efficiently and with high quality.
Key Responsibilities
General Duties
- Supervise and coordinate the activities of workers
- Plan work activities and allocate resources
- Inspect work areas for safety
- Communicate effectively with team members
- Provide direction and instructions
- Troubleshoot problems and find solutions
- Oversee subcontractors, control costs, and communicate with suppliers and customers
- Create a safe and productive work environment
- Supervise servers, cooks, hosts, and other restaurant staff
- Educate crew on proper food handling and customer service
- Ensure hygiene, quality, and food safety standards are met
Management and Operations
- Schedule work shifts
- Approve or decline requests for leave and time off
- Organize repair and maintenance of equipment
- Monitor supplies and place orders for stock
- Resolve customer complaints and answer pricing and menu questions
How to Become a Crew Leader
Hiring managers look for a mix of business, interpersonal, and leadership skills in crew leaders. The path to becoming a crew leader involves:
- 6-12 months of training
- Gaining certifications, like OSHA Safety
- Obtaining a high school diploma and relevant experience
- Starting in entry-level positions and demonstrating leadership qualities
- Developing good communication and teamwork skills
The TCA Crew Leader program offers a certificate covering essential leadership skills. Additionally, for those interested in social networking or the food service industry, specific steps are presented for creating a crew or becoming a Service Crew Leader.
Steps for Service Crew Leaders
- Obtain a high school diploma
- Gain customer service or retail experience
- Build strong leadership and communication skills
- Train and motivate the team
- Manage procedures and customer complaints
Tips for Effective Leadership
- Set a good example by adhering to rules
- Work closely with your team
- Be fair and hold team members accountable
- Show them the path to success