Overview of Bell Desk Operations
A bell desk is an extended arm of the front desk in a hotel lobby near the main entrance. The bell desk handles guest luggage and provides services upon arrival, during the stay, and at departure. The bell desk is headed by a bell captain who leads a team of bellhops. Key functions include luggage handling, paging guests, handling mail and messages, assisting with transportation, providing information, and delivering newspapers.
Bell Desk Procedures
- On arrival, the bell captain notes the number of bags and assigns bellhops accordingly. Bellhops carry luggage to rooms, greeting guests courteously. During stays bellhops assist guests upon requests. At departure, they retrieve luggage from rooms. Bellhops work closely with front desk and concierge staff to accommodate guests.
Role of a Bell Boy
- A bell boy, or bellhop, works at the bell desk handling guest luggage and providing services. The bell captain leads the bellhops in tasks such as luggage handling, paging guests, delivering newspapers, and other assistance. Bellhops play a crucial role in ensuring efficient hotel operations and guest satisfaction.