Virtual Concierge Overview
A virtual concierge is a guest-facing technology powered by AI that provides assistance to hotel guests. It instantly answers guest questions about the hotel and enables contactless service requests like restaurant reservations or spa bookings. The hospitality sector including restaurants uses this technology.
It frees up hotel staff by handling 60% of guest requests and is always available to serve guests.
Benefits of Virtual Concierge
Customers want a seamless experience from arrival. It saves time by performing tasks within its capabilities, sometimes quite skilled at complex tasks. It is essential for running a successful hotel, helping track guests and take reservations, find amenities, extend stays, measure success, and train staff.
How Virtual Concierge Works
A virtual concierge serves multiple clients and focuses more on lifestyle support. Its knowledge helps access exclusive services and events. It works with several clients at different timeframes – daily, weekly, or just hours. Unlike an in-person concierge confined to one business, it serves multiple clients.