Qualities of a Good Doorman
Among many other qualities, a good doorman should have a pleasant demeanor, good communication skills, attentiveness, and a sense of humor. Alertness, reliability, and attention to detail are also must-haves. A good doorman greets tenants by name, helps with bags, and knows when to chat and when not to. Doormen often witness tenants’ private moments and need to be discreet.
Duties of a Doorman
The duties of a doorman usually include opening doors as guests or residents arrive or depart the hotel or apartment. The doorman may also have gates to open or intercoms to answer as guests arrive. A doorman is responsible for ensuring the comfort and safety of guests and residents while at a hotel or apartment complex.
Skills Required for a Doorman
What do you think is the most important skill for a doorman to have?
A doorman should have a pleasant demeanor, good communication skills, attentiveness, service understanding, and humor. Knowledge of safety protocols, the ability to handle emergency situations, and physical abilities like standing for long periods or lifting heavy objects are also essential. A doorman needs to be assertive and have good judgment and observation skills.
As a doorman, being an effective time manager is crucial as you juggle multiple tasks like greeting guests and handling deliveries. Security officers need a high school diploma and sometimes licensing, with alertness, communication skills, and fitness being necessary requirements.