The Bill provides for the self-regulation of the towing industry in Ontario in the public interest. The Ministry of Transportation Commercial Safety and Compliance Branch regulates towing companies. Related information: Consumer Protection Act (Towing section), Highway Traffic Act (CVOR section), Repair and Storage Liens Act (Liens section).
New Provincial Oversight
New regulations under the Towing and Storage Safety and Enforcement Act provide provincial oversight over towing companies, requiring them to be licensed and have certified operators. These regulations aim to ensure consistent consumer protection standards across Ontario, address fraud, and make insurance more affordable.
Under the new rules, tow truck drivers must meet training, insurance, vehicle safety and background check requirements to be certified. A database will track certified operators. An advisory group with industry and consumer representatives will provide recommendations.
The Ontario Provincial Police (OPP) also has a new tow program to clear accident scenes quickly by restricting access only to certain tow operators. Overall, the changes regulate prices, support consumer rights and aim to reduce disputes.
Consumer Information and Protection
Storage facilities must be secure with fencing, lighting, and signage. Operators are responsible for maintaining facilities against unauthorized access or theft. These rules help protect consumers seeking service and tow operators providing service in Ottawa.
Toronto introduced a flat towing rate with additional fees for winching. Rates outside city limits differ by region. To download tow truck rates across the GTA, click here.
Some tips from the Financial Services Commission:
- Check for a municipal licence
- Ensure the company is reputable
- Listen carefully to the driver
- Read everything before signing
New provincial towing regulations help protect drivers from fraudulent companies by requiring certification. CAA calls this long-awaited consumer protection.
To keep your rights top of mind, download the “Know Your Tow” card from IBC to keep in your vehicle for roadside emergencies.
Special Considerations and Legislative Updates
Only special vehicles like motorhomes and commercial trucks can be triple towed legally in Ontario to reduce risks. Other vehicles cannot triple tow.
The cannabis store limit increased to improve Ontario’s legal market. New 2024 child care safety policies were implemented. The towing industry phases align regulations for commercial and tow vehicles to improve safety.
When you see lights, slow down and move over. This reminder keeps workers safe under the new law.